Terms & Conditions

1. Agreeing to these terms

These Terms & Conditions apply to your use of hannahpethospital.com and the forms, pages, and online services on it (the “website”), operated by Hannah’s Pet Hospitals of Oregon, Inc., doing business as Hannah Pet Hospital, together with Hannah the Pet Society (“Hannah,” “we,” “us”). By using the website, you agree to these terms. If you do not agree, please do not use the website.

Our Privacy Policy and SMS Terms are part of these terms. If you are a Member, your Membership Agreement governs your Membership and your Pet’s care; if it conflicts with these terms, the Membership Agreement controls.

2. Not veterinary advice; emergencies

The articles, guides, and other information on the website are for general education. They are not a diagnosis or a substitute for an exam by a veterinarian, and using the website does not create a veterinarian-client-patient relationship. Always ask a veterinarian about your Pet’s health.

If your Pet has an emergency, do not rely on a website form, chat, or email. Call us at 503.905.5200 or bring your Pet to the nearest emergency veterinary hospital.

3. Membership, plans, and quotes

Hannah is not insurance. Total Lifetime Care® is a Membership-based Pet care program in which Hannah provides covered care directly for a monthly fee. Plan details, covered services, fees, cancellation, and Pet ownership terms are set out in the Membership Agreement, which you will review and sign before enrolling.

Prices and quotes shown on the website are estimates based on the information you give us. Your final price is confirmed when you enroll and may differ if your Pet’s details differ from what was entered. We may change plans, prices, and services offered to new Members at any time; changes for existing Members follow the Membership Agreement.

When you submit a form, you agree to give accurate information about yourself and your Pet. Hannah cares for dogs and cats only.

4. Offers, promo codes, and giveaways

Special offers, promo codes, and free-exam offers are subject to the terms shown with them, may be limited to new Members or to one per household or Pet, have no cash value, and may be changed or ended at any time unless the offer says otherwise. Giveaways and contests are governed by their own official rules where posted.

5. Calls, emails, and text messages

When you submit a form, you agree that Hannah may contact you by phone and email about your request and about Membership, as described on that form. Calls may be monitored or recorded for quality and training. You can unsubscribe from promotional emails at any time using the link in the email.

We send text messages only if you check the optional text-message box on one of our forms. These include customer care messages, account notification messages, promotional discounts, flash sales, advertisements, and two-factor authentication messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive text messages is not a condition of purchase. Our full text-message terms are in our SMS Terms, and how we handle your mobile information is described in our Privacy Policy.

6. Accounts and Member-only features

Some pages and features, including the Hannah Pet Hospital app and Member-only pages, require you to verify your Membership or sign in. Keep your sign-in details private and let us know right away if you think someone has used your account without permission. You are responsible for activity under your account. We may suspend access to protect your account, our Members, or the website.

7. Using the website

You may use the website for personal, non-commercial purposes. You agree not to:

• submit false information, or submit a form on behalf of someone else without their permission;
• use the website for anything unlawful, harmful, or fraudulent;
• try to gain unauthorized access to the website, our systems, or other people’s information;
• interfere with the website’s operation, including by introducing malware or overloading it;
• scrape, copy, or collect content or data from the website by automated means without our written permission; or
• use the website to send spam or unsolicited messages.

8. Our content and trademarks

The website and its content, including text, photos, videos, graphics, and logos, belong to Hannah or our licensors and are protected by copyright and trademark law. Hannah, Hannah Pet Hospital, Hannah the Pet Society, and Total Lifetime Care® are our trademarks. You may view and print pages for your personal use, but you may not copy, modify, distribute, or use our content or trademarks for any other purpose without our written permission.

9. Content you share with us

If you send us reviews, testimonials, photos of your Pet, comments, or other content, you confirm that you have the right to share it, and you give Hannah a non-exclusive, royalty-free permission to use, reproduce, and display it in connection with our services and marketing. We will ask before featuring your name or your Pet’s photo in advertising. Please do not send us anything you consider confidential through a public form or social media.

10. Other websites and services

The website links to and uses services run by others, such as social media sites, YouTube videos, app stores, maps, and payment and communication providers. We are not responsible for their content, policies, or practices, and your use of them is governed by their own terms.

11. Disclaimers

We work to keep the website accurate and available, but it is provided “as is” and “as available.” To the extent permitted by law, we do not promise that the website will be uninterrupted, error-free, or free of harmful components, or that every piece of information on it is complete or current. This section does not limit any commitment we make to Members in the Membership Agreement.

12. Limitation of liability

To the fullest extent permitted by law, Hannah will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website. Nothing in these terms limits liability that cannot be limited by law, or limits your rights or our obligations under the Membership Agreement.

13. Indemnity

If you misuse the website or break these terms, you agree to cover reasonable losses and costs, including reasonable attorneys’ fees, that Hannah incurs as a result, to the extent permitted by law.

14. Governing law

These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law rules. Any dispute about the website will be handled in the state or federal courts located in Oregon, unless the Membership Agreement provides otherwise for a dispute about your Membership.

15. Changes to these terms

We may update these terms from time to time. Changes take effect when they are posted on this page, and the effective date above will change. Continuing to use the website after a change means you accept the updated terms.

16. Contact us

Questions about these terms? Call us at 503.905.5200 or email [email protected]. For accessibility questions, see our Accessibility page.