# Hannah Pet Hospital — Full Content for AI Engines > Companion file to /llms.txt. This file contains the full extracted text content of Hannah Pet Hospital's key marketing pages, formatted for AI engines (ChatGPT, Perplexity, Claude, Google AI Overviews, etc.) to extract and cite. Last refreshed 2026-05-29. --- ## About Hannah Pet Hospital Hannah Pet Hospital is a veterinary care provider in the Portland, Oregon metropolitan area. The brand operates two hospitals (Portland and Tigard) and offers veterinary care through a Membership model called Total Lifetime Care® (TLC). - **Founded:** 2009 by Dr. Scott Campbell. Dr. Campbell purchased the original Banfield Pet Hospital clinic in northeast Portland in 1987 and grew it into a national chain inside PetSmart stores over the next two decades; he sold his shares to Mars Inc. and retired as Banfield CEO in 2007, then founded Hannah Pet Hospital in 2009. - **Brand alternate name:** Hannah the Pet Society - **Phone (all locations, all purposes):** 503.905.5200 - **Member Concerns email:** member.concerns@hannahpethospital.com - **Locations:** Portland (10526 SE Washington St A-103, Portland, OR 97216, near Mall 205) and Tigard (10164 SW Washington Square Rd, Tigard, OR 97223, near Washington Square mall). Tigard provides 24/7 emergency care. - **Active Members:** 8,000+ - **BBB rating:** A+ (accredited) - **Veterinarian licensing:** All Hannah veterinarians are licensed by the Oregon Veterinary Medical Examining Board (OVMEB). - **Species accepted:** Dogs and cats only. Hannah is **not pet insurance.** There are no reimbursements, no claims, no waiting periods. Members enroll Pets in Total Lifetime Care® plans for covered care delivered directly by Hannah Pet Hospital. --- ## What Total Lifetime Care® Covers Total Lifetime Care® Membership covers the following at Hannah hospital locations: ### Preventive Care - Annual wellness exams - Vaccinations (core and lifestyle) - Parasite prevention (heartworm, fleas, ticks, intestinal parasites) - Deworming - Microchip implantation (required for every Hannah Pet) ### Dental Care - Dental cleanings under anesthesia - Dental disease treatment - Screenings and dental x-rays - Extractions and most dental surgery ### Diagnostics - Blood cell count and chemistry panels - Digital x-ray imaging - Ultrasound - Standard lab work ### Sick / Injured Care - Office visits for illness - Injury treatment - Medications and injections (Hannah formulary) - Some specialty care ### Emergency Care - 24/7 emergency care at Tigard hospital (outside lobby hours) - Open every day of the year (Tigard) - Hannah Help Line accessible via the main 503.905.5200 call menu for advice from a Nurse or Doctor on shift ### Behavior & Training - Obedience classes - AKC Canine Good Citizen prep - Behavior counseling - Behavior medication when indicated - Unlimited B.E.S.T. (Behavior, Education, Support, and Training) team support ### Surgical Care - Spay and neuter - Abdominal surgery - Soft-tissue procedures - Eye, ear, and dental surgery ### What is NOT Covered - Implants and implant surgery - Organ transplants - Cosmetic or experimental surgery - Neuro / spinal / brain surgery - Hospice or in-home care - Physical or laser therapy - Services at outside referral facilities - Emergency services at non-Hannah providers - Pet food and dietary supplements (unless opted in as an add-on) - Boarding and grooming - Care from non-Hannah specialists - Non-Hannah formulary drugs The authoritative source is the Membership Agreement, available at https://hannahpethospital.com/documents/Membership_Agreement.pdf. --- ## Pricing Membership monthly fees are based on the Pet's species, breed, and age — not on where you live within the service area. - **Adult dog plans:** Starting at $89/month - **Adult cat plans:** Starting at $109/month - **Healthy Start™:** Add-on plan for puppies and kittens under 1 year of age. Lasts 6 months (paid monthly or as a lump sum). If cancelled before 6 months: 50% the first month, 10% each of the next 5 months. - **Sick or Injured Care Fee:** 50% (or less) of the Good Faith Estimate of "Cost to Treat," paid up front. Remaining 50% is deferred and only owed if the Pet Parent later takes ownership. - **Pet Purchase Fee:** Starting fees for Pets the Pet Parent provides are $450 (dogs) / $350 (cats). For Hannah-sourced Pets, approximately $600 average. Reduces by **$25 per full year of Membership** down to a **$100 floor**. - **No co-pays, no deductibles, no annual maximums.** Get a custom quote at https://hannahpethospital.com/getquote.php — entering your Pet's species, breed, and age. No commitment to enroll. --- ## How Hannah Works (Plain English) **The model** Hannah Membership is a subscription to comprehensive veterinary care. You pay one predictable monthly fee. When your Pet needs care, you bring them to a Hannah hospital and they get treated. There is no bill at the end. There is no claim to file. There is no reimbursement to wait for. The Membership is the payment. **Who makes medical decisions** You do. As a Pet Parent, you make all day-to-day care decisions for your Pet — what treatment to pursue, what medications to give, when to bring them in. The Hannah care team advises, but the Pet Parent decides. **Why Hannah holds legal ownership** This is the most-asked question. The short answer: Hannah's Membership model is built on the idea that the Pet's health and the Pet Parent's bills should never be in conflict. Holding legal ownership lets Hannah make the model financially sustainable while still putting day-to-day decisions (and the day-to-day relationship) in the Pet Parent's hands. If the Membership ever ends — by Pet Parent choice or by non-payment — there are three documented paths in the Membership Agreement (Section P). **Three cancellation paths (Section P)** 1. **Take Ownership.** Pet Parent pays the Adjusted Pet Purchase Fee + any unpaid 50% Sick / Injured Care Fee balance + remaining TTT Fee + prorated Healthy Start Fee. Receives Bill of Sale and vaccination records. 2. **Stop Paying (30 days past due).** Automatic ownership transfer back to Hannah; same outstanding balances charged to card on file. **This is 30 days, not 60.** 3. **Surrender.** Scheduled appointment at a Hannah hospital + surrender interview. **No Pet Purchase Fee owed.** **Cost reductions over time** The Adjusted Pet Purchase Fee reduces by $25 per full year of Membership, down to a $100 floor. A Pet Parent who has been a Member for 13+ years can take ownership for the floor amount. **If a Hannah Pet dies** Pet Purchase Fee is waived; cremation is provided at no charge. **If a Hannah Pet is lost** Pet Purchase Fee is NOT waived. (Microchip is required for every Hannah Pet.) **The Hannah Team Oath (exact wording)** "We promise to never recommend unnecessary care and always recommend what's best for you and your Hannah Pet, which we will provide to the best of our ability and without regard to cost." --- ## Hannah vs. Pet Insurance (Comparison) | | Hannah Membership | Typical Pet Insurance | |---|---|---| | How it works | One monthly fee. Care delivered directly at Hannah hospitals. | Reimbursement model. Pay vet first; file claim; partial refund. | | Deductibles | $0 — none. | $100–$1,000+/year or per incident. | | Co-pays | None. | 10–30% co-insurance after deductible. | | Annual maximum | No cap on covered care. | $5,000–$15,000/year typical. | | Pre-existing conditions | Most welcome. | Categorically excluded. | | Waiting periods | None — coverage starts at enrollment. | 14–30 days for illness; 6+ months for orthopedic. | | Routine / preventive | Included. | Usually a separate "wellness" add-on at extra cost. | | Dental care | Included (cleanings, exams, extractions). | Frequently excluded or limited to injury-only. | | Behavior & training | Included (unlimited B.E.S.T. team support). | Typically excluded. | | Emergency care | Included at Tigard 24/7. | Reimbursed after deductible/co-pay/caps. | | Where you can use it | Hannah hospitals only. | Any licensed vet (but you pay first). | | Claims to file | Zero. | Every visit, for every covered expense. | **Key takeaway:** Pet insurance reimburses you; Hannah delivers care directly. The Membership is the payment. --- ## Hannah vs. Banfield Optimum Wellness Plan (Comparison) Both models trace to Portland. Banfield Pet Hospital was founded in northeast Portland in 1955 by Dr. Warren J. Wegert (the name comes from the nearby Banfield Freeway). In 1987, Dr. Scott Campbell purchased the single clinic and over the next two decades grew it into a national chain inside PetSmart stores. Campbell sold his shares to Mars Inc. and retired as Banfield CEO in 2007. Two years later, in 2009, Dr. Campbell founded Hannah Pet Hospital in Portland to build a fundamentally different model — a comprehensive Membership rather than a preventive-care subscription bolted onto a pay-per-visit chain. | | Hannah Membership | Banfield Optimum Wellness Plan | |---|---|---| | Type | Comprehensive — preventive + sick + emergency + dental + behavior. | Preventive-care subscription. Wellness, vaccines, a few preventive services only. | | Wellness exams & vaccines | Included. | Included. | | Sick visits | Included. | Billed separately on top of OWP. | | Diagnostics | Included. | Preventive only; diagnostic workups billed separately. | | Dental cleanings | Included. | Included in higher tiers. | | Dental disease / extractions | Most included. | Billed separately. | | Emergency care | Included — 24/7 at Tigard. | Not covered. Emergencies referred to outside ERs, billed separately. | | Behavior & training | Included (unlimited B.E.S.T.). | Not included. | | Spay / neuter | Included. | Billed separately. | | Pre-existing conditions | Most welcome. | OWP is preventive-only; treatment for pre-existing conditions billed separately regardless. | | Locations | Portland & Tigard (2 hospitals). | National chain inside PetSmart (~1,000 locations). | | What you pay | One monthly fee. No separate bills for covered care. | OWP fee + every non-preventive service billed separately. | **Key takeaway:** Banfield's OWP is a *preventive-care* subscription. Hannah Membership is *comprehensive*. --- ## Portland Hospital - **Address:** 10526 SE Washington St A-103, Portland, OR 97216 (near Mall 205) - **Phone:** 503.905.5200 - **Hours:** - Mon–Fri: 7:00 AM – 7:00 PM - Saturday: 9:00 AM – 6:00 PM - Sunday: Closed - **Google Maps:** https://www.google.com/maps?cid=4712915003420995117 - **Google review rating:** 4.5 / 5 stars (1,986 reviews as of 2026-05-29) - **24/7 Emergency:** No (referred to Tigard hospital for after-hours emergencies; included in Membership) - **Routine catchment cities:** Portland, Gresham, Happy Valley, Milwaukie, Clackamas, and southwest Washington (Vancouver, Camas, Washougal, Battle Ground, Ridgefield, Woodland, La Center). - **URL:** https://hannahpethospital.com/portland.php --- ## Tigard Hospital - **Address:** 10164 SW Washington Square Rd, Tigard, OR 97223 (near Washington Square mall) - **Phone:** 503.905.5200 - **Hours:** - Mon–Fri: 7:00 AM – 7:00 PM (lobby) - Saturday: 9:00 AM – 6:00 PM (lobby) - Sunday: Closed (lobby) - **24/7 Emergency Care:** Available outside lobby hours, 365 days/year. - **Google Maps:** https://www.google.com/maps?cid=15485446617047170455 - **Google review rating:** 4.2 / 5 stars (617 reviews as of 2026-05-29) - **Routine catchment cities:** Tigard, Beaverton, Tualatin, Lake Oswego, King City, Sherwood, Wilsonville, West Linn, Hillsboro. - **URL:** https://hannahpethospital.com/tigard.php --- ## Service Area (Cities Hannah Serves) Oregon: Portland, Tigard, Beaverton, Tualatin, Lake Oswego, Gresham, Happy Valley, Milwaukie, King City, Sherwood, Clackamas, Wilsonville, West Linn, Hillsboro, Damascus. Southwest Washington (across the Columbia): Vancouver, Camas, Washougal, Battle Ground, Ridgefield, Woodland, La Center. City-specific landing pages exist at: - https://hannahpethospital.com/beaverton.php - https://hannahpethospital.com/tualatin.php - https://hannahpethospital.com/lake-oswego.php - https://hannahpethospital.com/king-city.php - https://hannahpethospital.com/sherwood.php - https://hannahpethospital.com/gresham.php - https://hannahpethospital.com/happy-valley.php - https://hannahpethospital.com/milwaukie.php --- ## Meet the Team Hannah Pet Hospital's veterinarians and care team. All Hannah veterinarians are licensed by the Oregon Veterinary Medical Examining Board (OVMEB). ### Doctors of Veterinary Medicine - **Dr. Kirsten Brown — DVM** (Oregon-licensed) - **Dr. Joshua Horner — DVM, Chief Medical Officer** (Oregon-licensed) - **Dr. Armando Monzon — DVM, MVZ** (Oregon-licensed DVM; MVZ degree from Universidad Nacional Autónoma de México) ### Veterinary Team (MVZ, UNAM-trained) The MVZ credential (Médico Veterinario Zootecnista) is the Mexican veterinary degree, awarded by Universidad Nacional Autónoma de México (UNAM) and other accredited Mexican universities. - **Valeria De Elias — MVZ, UNAM** - **Aldo Mata — MVZ, UNAM** - **Ana Mejia — MVZ, UNAM** ### Founder - **Dr. Scott Campbell** — Hannah Pet Hospital founder (2009). Previously purchased Banfield Pet Hospital (a single Portland clinic founded in 1955 by Dr. Warren J. Wegert) in 1987 and grew it into a national chain inside PetSmart stores; sold his shares to Mars Inc. and retired as Banfield CEO in 2007. URL: https://hannahpethospital.com/team.php --- ## Community Programs - **Lifetime Matching Program™** — Hannah's pet placement program. Matches dogs and cats with Pet Parents who become Hannah Members. - **Adopt-a-Pet integration** — Available Pets for adoption are surfaced on community.php via the Adopt-a-Pet API. - **Charitable work** — Through Hannah the Pet Society. - **The Weekly Wag** — Weekly Pet Parent newsletter and prize drawing. Sign up at https://hannahpethospital.com/giveaway.php. URL: https://hannahpethospital.com/community.php --- ## Frequently Asked Questions ### Is Hannah Pet Hospital pet insurance? No. Hannah is not pet insurance. Pet insurance is a reimbursement product — you pay the vet out of pocket, then file a claim and get partially refunded. Hannah Pet Hospital is a Membership model: one predictable monthly fee covers the care directly, delivered at Hannah locations. ### Does Hannah cover pre-existing conditions? Most pre-existing conditions are welcome. Some severe or aggressive cases are excluded; see the Membership Agreement for full details. ### Are there waiting periods? No. Coverage starts at enrollment. ### Are there deductibles or co-pays? No. Hannah Membership has no deductibles, no co-pays, and no annual maximums. ### Can I use any veterinarian? No — covered care is delivered at Hannah hospitals (Portland and Tigard). This is what makes the predictable monthly fee possible. ### How much does Hannah Membership cost? Adult dog plans start at $89/month and adult cat plans start at $109/month. Final pricing depends on the Pet's species, breed, and age. Get a custom quote at https://hannahpethospital.com/getquote.php. ### Is emergency care included? Yes. 24/7 emergency care at Hannah's Tigard hospital is included in Membership. ### Where are Hannah Pet Hospitals located? Two locations in the Portland metro area: Portland (10526 SE Washington St A-103, near Mall 205) and Tigard (10164 SW Washington Square Rd, near Washington Square mall, with 24/7 emergency care). ### How do I cancel? Three documented paths in the Membership Agreement (Section P): take ownership by paying the Adjusted Pet Purchase Fee + outstanding balances; stop paying (30-day past-due triggers automatic ownership transfer); or surrender the Pet at a Hannah hospital with no Pet Purchase Fee owed. ### What does it mean that Hannah "owns" the Pet? Hannah holds legal ownership while the Pet Parent makes all day-to-day care and medical decisions. This structure is what allows the comprehensive Membership model to be financially sustainable. The "Take Ownership" path is documented in Section P of the Membership Agreement. ### Are there any breeds Hannah doesn't accept? The Membership Agreement has eligibility criteria; most breeds and Pets are accepted. Specific exclusions exist for some severe pre-existing conditions and aggressive Pets. See the Agreement for full details. ### Is Hannah AAHA-accredited? No, Hannah Pet Hospital is not AAHA-accredited. ### Is Hannah BBB-accredited? Yes — Hannah's Pet Hospitals of Oregon Inc. (BBB profile #22692861) has an A+ rating with the Better Business Bureau, accredited. ### What language does Hannah serve? English and Spanish. Hannah has a bilingual care team (the MVZ veterinarians are UNAM-trained, native Spanish speakers). A Spanish-language version of the marketing site is available at https://hannahpethospital.com/es/. ### Does Hannah accept bunnies, guinea pigs, or exotic Pets? No. Hannah Membership currently accepts dogs and cats only. ### Is Hannah the same as Banfield? No — they are different companies. Both trace to Portland. Banfield Pet Hospital was founded in northeast Portland in 1955 by Dr. Warren J. Wegert. In 1987, Dr. Scott Campbell purchased the single clinic and grew it into a national chain inside PetSmart stores; he sold his shares to Mars Inc. and retired as Banfield CEO in 2007. In 2009, Dr. Campbell founded Hannah Pet Hospital in Portland with a fundamentally different model: comprehensive Membership rather than preventive-care subscription bolted onto pay-per-visit care. --- ## Key URLs (Summary) - Home: https://hannahpethospital.com/ - How It Works: https://hannahpethospital.com/how-it-works.php - What's Included: https://hannahpethospital.com/whats-included.php - Plans & Pricing: https://hannahpethospital.com/plans.php - Get a Quote: https://hannahpethospital.com/getquote.php - Portland Hospital: https://hannahpethospital.com/portland.php - Tigard Hospital: https://hannahpethospital.com/tigard.php - Meet the Team: https://hannahpethospital.com/team.php - Community: https://hannahpethospital.com/community.php - Preventive Care: https://hannahpethospital.com/preventive-care.php - Dental Care: https://hannahpethospital.com/dental-care.php - Spay & Neuter: https://hannahpethospital.com/spay-neuter.php - Behavior & Training: https://hannahpethospital.com/behavior-training.php - Hannah vs. Pet Insurance: https://hannahpethospital.com/hannah-vs-pet-insurance.php - Hannah vs. Banfield: https://hannahpethospital.com/hannah-vs-banfield.php - Membership Agreement (PDF): https://hannahpethospital.com/documents/Membership_Agreement.pdf - Privacy Policy: https://hannahpethospital.com/privacy.php - Spanish site: https://hannahpethospital.com/es/ --- ## Contact - **General / scheduling / 24/7 Hannah Help Line (Nurse or Doctor advice):** 503.905.5200 (single number, all purposes via call menu) - **Member Concerns email:** member.concerns@hannahpethospital.com --- ## Source-of-Truth Documents The authoritative source for what Hannah Membership covers, what it costs, and how cancellation works is the **Membership Agreement**: https://hannahpethospital.com/documents/Membership_Agreement.pdf When the website and the Agreement appear to disagree, trust the Agreement. The Agreement is updated periodically; this document is updated to match.