What Does “$0 at Services” Really Mean?

If you’ve ever hesitated before scheduling a vet visit because of cost, you’re not alone. Many Pet Parents find themselves asking “Can this wait?” instead of “What does my Pet need?”

That hesitation is common. According to the American Veterinary Medical Association, cost concerns are one of the most common reasons veterinary care is delayed or avoided altogether.

That’s exactly the gap $0 at services is designed to help close.

The simple answer

$0 at services means many veterinary services are covered under a membership, rather than paid for per visit.

It’s a care-first approach that helps remove cost as the first question,  so care can come sooner.

In short: care-first, not cost-first.

What’s included with $0 at services

While specific services can vary by membership plan, $0 at services often supports care such as:

• Exams and wellness visits
• Sick visits and follow-ups
• Preventive care check-ins
• Ongoing support for chronic conditions
• Many diagnostics and treatments

Veterinary organizations like the American Animal Hospital Association consistently emphasize that preventive and consistent care leads to better long-term health outcomes for Pets—not just fewer emergencies.

The focus of $0 at services is supporting your Pet’s health consistently, not just when something feels urgent.

What $0 at services doesn’t mean

It’s just as important to clarify what $0 at services isn’t.

$0 at services does not mean:

• Cutting corners on care
• “Free” or low-quality treatment
• Rushed appointments
• One-size-fits-all treatment plans
• Care without veterinary guidance
• Fewer check-ins or follow-ups

Your pet still receives individualized care guided by a veterinary Team. The difference is how the care is structured and supported, not the quality of the care itself.

Is $0 at services Pet insurance?

While $0 at services may sound similar to insurance, it works differently.

Pet insurance typically requires Pet Parents to pay out of pocket, submit claims, and wait for reimbursement. Many plans also include deductibles, exclusions, and annual limits. Resources from the North American Pet Health Insurance Association explain how reimbursement-based insurance models work.

With Hannah’s membership model, covered services are included directly through the membership, so there’s no claims process or waiting for reimbursement on those services.

Rather than insurance, $0 at services is part of a membership-based approach to veterinary care, designed to simplify the experience and keep the focus where it belongs: on your Pet.

Why $0 at services matters

When cost isn’t the first question, care tends to happen sooner — and that matters.

Research shared by the American Veterinary Medical Association shows that early intervention and routine veterinary care often help reduce the severity, complexity, and cost of future medical issues.

$0 at services helps support:

• Earlier care when something doesn’t seem right
• Small issues being caught early
• Care decisions that aren’t delayed by cost
• Less stress for Pet Parents
• Fewer emergency surprises

Earlier, more consistent care often leads to healthier Pets and a more confident experience for the people who love them.

Peace of mind — the Hannah way

At Hannah, peace of mind means knowing you have a trusted care Team in your corner — not just for one visit, but throughout your Pet’s life.

Our membership model, including $0 at services, is designed to support ongoing relationships between Pets, Pet Parents, and the Hannah care Team. By removing the pressure of paying per visit for covered services, Hannah helps make it easier to say “yes” to recommended care and to bring your Pet in sooner when something doesn’t feel right.

That means fewer tough decisions based on cost alone, more consistent check-ins, and care plans that are tailored to your Pet, guided by veterinary professionals who know them.

For Hannah Members, peace of mind isn’t just about finances. It’s about feeling supported, heard, and confident that your Pet’s care is focused on what matters most.

Because when cost isn’t the barrier, care comes sooner, and that leads to better experiences and better care for your fur babies.